Enabling Businesses to "Bridge the Gap"
If you are seeing declining customer satisfaction or loyalty in your organisation or with your team, or any of the challenges listed below, then performance improvement can be gained by this workshop. It provides a common language and framework to truly assess your levels of customer satisfaction and ways to develop a "service mindset", that is a way that a person thinks that is truly driven to provide a valued and delighting experience. It looks at strategies to lift service experiences and can focus on external customers, internal customers or both.
Target: Leaders, Managers, Customer Service Representatives, Anyone who serves others